Botswana Regulator Trains Casino Staff on Problem Gambling Detection
Casino employees in Botswana received instruction on identifying problem gambling behaviors during a regulatory workshop. The Gambling Authority of Botswana trained approximately two dozen Goldrush Slots staff members on detecting repeated high-stakes play patterns and conducting customer due diligence. Annual training on anti-money laundering and responsible gambling remains mandatory for all operators under Botswana’s Financial Intelligence Act.
Practical Skills Focus on Frontline Intervention
The training session equipped staff with methods to recognize at-risk customers and implement protective measures. Participants learned customer verification procedures required under financial intelligence regulations. Gabriel Pachawo, Chief Operating Officer at Goldrush Slots Botswana, noted the sessions provide teams with tools to intervene when customers display concerning behaviors. The regulator’s data from 2023 indicated that one in ten gamblers in Botswana faces moderate risk levels.
Regulatory Campaign Extends Beyond Operator Training
The Gambling Authority launched the Motshameko O Phepha campaign to expand responsible gambling education. The initiative delivers workshops in schools and community centers while offering self-exclusion programs for individuals and families. Thato Ramolotsane, Compliance Manager at the Gambling Authority, stated the regulator works with operators to establish standards from initial operations. The gambling sector contributes approximately $69 million annually to Botswana’s economy.
Recommended